Shipping Policy

Rose & Zion is an online retailer operated by APH Commerce V.O.F. (Rose & Zion), based in the Netherlands and operating exclusively online. We work with international fulfilment partners and do not currently operate a physical retail store.

Processing & Delivery Time

Once your order has been placed, we begin processing it. This usually takes 1 to 3 working days. Orders placed at weekends or on public holidays will be processed on the next working day.

After processing, your order will be shipped via our international delivery partners.
The average transit time is 4 to 8 working days.
This means the total delivery time is usually 8 to 12 working days.

Please note: During busy periods, holidays or due to external circumstances (such as customs inspections or carrier disruptions), delivery times may be delayed.

Cancelling Your Order

You can cancel your order free of charge as long as it has not yet been processed. As processing may begin shortly after your order is placed, we recommend contacting us as soon as possible at support@roseandzion.com, quoting your order number.

Has your order already been processed and dispatched? In that case, cancellation is no longer possible, but you can return an eligible item within 30 days in accordance with our returns policy.

Shipping Method & Tracking

Our products are shipped directly from our fulfilment partners in China to customers in Australia via trusted international logistics partners. Once your order has been dispatched, you will receive a track & trace code by email to follow your shipment.

Shipping Costs & Free Delivery

We offer free shipping on all orders, regardless of the order value. There are no extra delivery charges or hidden shipping fees.

Applicable customs duties, import taxes, and import-related charges are included in the price paid at checkout. Customers should not normally be required to pay additional import charges upon delivery.

If a carrier or customs authority unexpectedly requests an additional import-related payment, please contact us at support@roseandzion.com before making payment so that we can assist you.

Product Origin

Rose & Zion works with selected international suppliers and fulfilment partners to offer our jewelry collections. Products are shipped directly from our fulfilment partners in China.

We do not make certifications, material, durability, or quality claims unless those claims are supported by the relevant product information and/or supplier documentation.

Questions About Your Order?

Do you have questions about your order or delivery? Please feel free to contact us at support@roseandzion.com or via our contact page.

Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM CET.